Lifeline Tasmania is recruiting casual staff (paid) to train and work within a new 1800 Tasmanian Community Support COVID-19 phone line.

Many Tasmanians are experiencing a situation they could never have contemplated would have happened.  

In partnership with the Tasmanian Government, Lifeline Tasmania is responding to the community by establishing a 1800 Support line to support the Mental Health and Wellbeing of all Tasmanians.  This new support line is separate from our 13 11 14 Crisis Line. 

The purpose of the Lifeline Tasmania Coronavirus Response line is:

  1. To provide psycho-social support to the general population (dial-in)
  2. To provide a reach-out service to older, socially isolated Tasmanians and existing vulnerable Tasmanians including the 500 older Tasmanians in the current Chat program (dial-in and dial-out)
  3. To provide targeted support to specific industries and individuals within industries who have been hardest hit with job-losses and financial stress.

About the Support Workers

  •  Experience or qualifications (or currently engaged in) in the Health, Psychology or Social Work areas
  •  All successful applicants will be able to demonstrate outstanding oral communication skills, including the ability to listen
  • All successful candidates will undertake a training program over a five day period
  • A range of shifts will be available across the week, with each shift being for six hours
  • Supervision and support will be provided for all the Support Workers
  • The roles will be for approximately 6 to 12 months depending on community need. 

Characteristics of the Support Workers

Inherent in the role of a Supporter Worker is your ability to empathically and respectfully connect with help-seekers. Successful applicants must be able to demonstrate: 

  • The ability to express empathy and respect for others 
  • The ability to establish good initial contact with help-seekers 
  • A strong sense of self and self-awareness
  • The capacity to understand and help others proactively whist maintaining clear boundaries of responsibility 
  • The ability to integrate professional and personal learning experiences into the helping process in order to convey an understanding of the help-seeker’s situation
  • The ability to differentiate their own feelings from those of the help-seeker and maintain sufficient emotional distance from personal experiences in order to maintain perspective
  • Willingness and ability to respond reflectively to feedback given in training and supervision about their performance and apply that to ongoing practice
  • Awareness of personal bias, and
  • Openness to diversity.

Lifeline Tasmania are looking for staff who are available immediately to participate in training, with roles commencing late April or early May.

EOI's are now CLOSED.