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Telephone Crisis Supporters

Lifeline Tasmania delivers crisis support and suicide prevention services through Lifeline’s national 13 11 14 crisis line. This service provides confidential 24/7 telephone crisis support to Australians in need. Currently Lifeline’s national crisis line receives over 3000 calls per day, this means that every 30 seconds someone in Australia is reaching out to us for support.

Lifeline Tasmania Crisis support volunteer, sitting at her computer desk with her headset on. She is smiling at the camera.

What is Crisis Supporter Workplace Training (CSWT)?

Crisis Supporter Workplace Training (CSWT) is a nationally recognised training program that aims to develop the necessary skills to enable students to become a Lifeline Crisis Supporter on the national 13 11 14 crisis line.

Who can become a Crisis Supporter?

We are seeking people who:

Have a desire to make a difference to people in crisis
Have basic computer literacy
Are willing to obtain a Working with Vulnerable People check
Can demonstrate the relevant attributes as outlined in the Crisis Supporter Position Description, including the ability to display empathy and to interact in a non-judgemental manner
Are over 18 years of age
Are an Australian resident
Have excellent communication and active listening skills
Are willing and able to meet all annual accreditation requirements, including regular shifts, logged in hours, professional development and supervision
Are willing to undertake a nationally recognised training program, Crisis Supporter Workplace Training, with the understanding that this training has a fee
Are willing to undertake a Criminal Record Check prior to acceptance into training

Lifeline Tasmanian can offer you:

  • Nationally recognised training

  • Support, guidance and mentoring from an experienced, passionate and dedicated team

  • The opportunity for personal growth

  • Professional development

  • Supervision by highly skilled Clinical Supervisors

Do I need specific qualifications?

No, we provide all the training needed.

Lifeline Tasmania delivers this training on behalf of Lifeline Australia RTO 88036 and complies with the Standards for Registered Training Organisations (RTO).

Units of competency​

Lifeline Crisis Supporter Workplace Training (CSWT) offers a nationally recognised qualification CHCSS00113 Crisis Support Skill Set which includes the following three units of competency:


Increase the safety of individuals at risk of suicide


Recognise and respond to crisis situations


Provide client-centred support to people in crisis

The stages of training

Training program

Enjoy a mixture of online learning and face-to-face sessions together with some observation shifts.


To get confident with providing crisis support, you’ll do supported shifts which enable your supervisor to provide you with feedback and guidance.


During your internship you’ll continue volunteer shifts and will be provided with additional training, feedback and coaching. At the end of this Stage you will take part in a final interaction assessment and interview.

Accredited Crisis Supporter

As an Accredited Crisis Supporter, you will provide crisis support while receiving feedback, and taking part in professional development activities.

Annual accreditation requirements​

To maintain your accreditation as a Telephone Crisis Supporter you will endeavour to:

  • Undertake a minimum of 92 logged-in hours providing crisis support on Lifeline’s national 13 11 14 crisis line

  • Participate in a minimum 8 hours professional development

  • Participate in regular supervision and call coaching

  • Undergo a Criminal Record Check every two years

  • Provide us with up-to-date details of your Working with Vulnerable People check

Other resources


CWST Pre-enrolment Course Information Booklet

RTO Compliance Manual


Delivering on behalf of Lifeline Australia RTO 88036

For more information:

All prospective volunteers are strongly encouraged to attend an online (Zoom) information session. Please contact us for available dates.

Apply online

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