Telephone Crisis Supporters
Lifeline Tasmania delivers crisis support and suicide prevention services through Lifeline’s national 13 11 14 crisis line. This service provides confidential 24/7 telephone crisis support to Australians in need. Currently Lifeline’s national crisis line receives over 3000 calls per day, this means that every 30 seconds someone in Australia is reaching out to us for support.
What is Crisis Supporter Workplace Training (CSWT)?
Crisis Supporter Workplace Training (CSWT) is a nationally recognised training program that aims to develop the necessary skills to enable students to become a Lifeline Crisis Supporter on the national 13 11 14 crisis line.
Who can become a Crisis Supporter?
We are seeking people who:
Have a desire to make a difference to people in crisis
Have basic computer literacy
Are willing to obtain a Working with Vulnerable People check
Can demonstrate the relevant attributes as outlined in the Crisis Supporter Position Description, including the ability to display empathy and to interact in a non-judgemental manner
Are over 18 years of age
Are an Australian resident
Have excellent communication and active listening skills
Are willing and able to meet all annual accreditation requirements, including regular shifts, logged in hours, professional development and supervision
Are willing to undertake a nationally recognised training program, Crisis Supporter Workplace Training, with the understanding that this training has a fee
Are willing to undertake a Criminal Record Check prior to acceptance into training
Lifeline Tasmanian can offer you:
Nationally recognised training
Support, guidance and mentoring from an experienced, passionate and dedicated team
The opportunity for personal growth
Supervision by highly skilled Clinical Supervisors
Do I need specific qualifications?
No, we provide all the training needed.
Lifeline Tasmania delivers this training on behalf of Lifeline Australia RTO 88036 and complies with the Standards for Registered Training Organisations (RTO).
Units of competency
Lifeline Crisis Supporter Workplace Training (CSWT) offers a nationally recognised qualification CHCSS00113 Crisis Support Skill Set which includes the following three units of competency:
Increase the safety of individuals at risk of suicide
Recognise and respond to crisis situations
Provide client-centred support to people in crisis
The stages of training
Enjoy a mixture of online learning and face-to-face sessions together with some observation shifts.
To get confident with providing crisis support, you’ll do supported shifts which enable your supervisor to provide you with feedback and guidance.
During your internship you’ll continue volunteer shifts and will be provided with additional training, feedback and coaching. At the end of this Stage you will take part in a final interaction assessment and interview.
Accredited Crisis Supporter
As an Accredited Crisis Supporter, you will provide crisis support while receiving feedback, and taking part in professional development activities.
Annual accreditation requirements
To maintain your accreditation as a Telephone Crisis Supporter you will endeavour to:
Undertake a minimum of 92 logged-in hours providing crisis support on Lifeline’s national 13 11 14 crisis line
Participate in a minimum 8 hours professional development
Participate in regular supervision and call coaching
Undergo a Criminal Record Check every two years
Provide us with up-to-date details of your Working with Vulnerable People check