No one needs to face their problems alone.
13 11 14 is Australia's largest crisis support line.
Lifeline Tasmania has supported people in crisis since 1973 and is one of 41 Lifeline Centres nationally. Together, we support callers throughout the country.
Anyone in Australia experiencing a personal crisis, contemplating suicide or supporting someone in crisis can contact Lifeline, regardless of age, gender, ethnicity, religion, or sexual orientation.
The 13 11 14 program is supported by a dedicated team of volunteer Crisis Support Workers and Lifeline Tasmania is deeply committed to supporting our volunteers.
We deliver comprehensive training and provide clinical supervision to our 13 11 14 volunteers, who are supported in every step of their journey.
​
If you would like to find out more about becoming a volunteer crisis supporter, please enquire through the
link below.
What happens when I call 13 11 14?
Picking up the phone to ask for help can require a lot of courage. Here at Lifeline Tasmania we understand the level of courage it takes to reach out for support.
When you call 13 11 14, our Crisis Supporters will listen, they will sit with you in your pain and, when you’re ready, they will work with you to identify what you might like to see happen next. They also have access to a referral system which enables them to provide you with information on relevant services or supports in your area.
If I call 13 11 14 in Tasmania, will the call be answered by Lifeline Tasmania?
Every call to 13 11 14 is answered by the next Crisis Supporter available across the national network.
Do I have to give my name?
No, you do not have to give your name or any personal details. All calls to 13 11 14 are confidential.
What is the difference between 13 11 14 and A Tasmanian Lifeline?
13 11 14 is a national service that is available for those in crisis or with significant and/or ongoing mental health issues, including those having suicidal thoughts.
​
A Tasmanian Lifeline offers non-judgemental one-off or ongoing support for Tasmanians dealing with general stresses and everyday issues that might be frightening, confusing or upsetting.
Are calls to 13 11 14 recorded?
All callers are given the option to not have their call recorded.
​
We may record calls for training and quality purposes. This is to help us to continuously improve our service. Our service is confidential, and we are committed to keeping your information safe. Further information on our Privacy Policy is available on the Lifeline Australia website: www.lifeline.org.au
FAQs
Stay up-to-date
Be in the know about up-and-coming events, volunteer opportunities and more with Lifeline Tasmania.