Accidental Counsellor
How to respond to someone in crisis.
Overview
​Accidental Counsellor is aimed at those who would like to be able to safely and effectively support friends, family, work colleagues and strangers who are in distress or experiencing a crisis.
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​The course will provide you with basic skills and a structure to enable you to provide immediate support and assistance using the Lifeline ‘Recognise, Respond, Refer’ model.
Learning outcomes
By the end of this training participants will be able to:
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Apply the principles of Recognise, Respond, Refer
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Demonstrate key crisis communication skills
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Confidently and safely ask about suicide
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Create a meaningful self-care plan
Key messages
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The ‘Accidental Counsellor’ role is a first aid-only role. It is important to be aware of the boundaries in this role – which will depend on whether you are in a work, friendship, family or other context – and not offer long-term support.
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People in distress want someone to listen to them, they don’t want advice.
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Remember that the person in distress is the expert in their own life – and they have the ability to find the best way forward.
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Exploring our self-awareness allows us to provide non-judgemental acceptance, empathetic listening and unconditional positive regard.
Summary
Duration
3 hours
Cost
$195 per person
(including GST)
Delivery
In person
Pax
Minimum: 12
Maximum: 22
Training Terms & Conditions
No charge
to reschedule. Please contact us and state clearly the date of your current booking and your preferred alternate date and location.
Full course refund
if more than 2 weeks notice. (less third party fees and charges).
50% refund
if less than 2 weeks notice.
No refund
if less than 1 week notice.
For more information, contact:
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Duration
3 hours
Cost
Tailored to request
Delivery
In person