How to respond to someone in crisis

To see available training dates for Accidental Counsellor go here.

​Overview

​Accidental Counsellor is aimed at those who would like to be able to safely and effectively support friends, family, work colleagues and strangers who are in distress or experiencing a crisis.

​The course will provide you with basic skills and a structure to enable you to provide immediate support and assistance using the Lifeline ‘Recognise, Respond, Refer’ model.

​Key Messages

​* The ‘Accidental Counsellor’ role is a first aid only role. It is important to be aware of the boundaries in this role – which will depend on whether you are in a work, friendship, family or other context – and not offer long-term support.

​* People in distress want someone to listen to them, they don’t want advice.

​* Remember that the person in distress is the expert in their own life – and they have the ability to find the best way forward.

​* Exploring our self-awareness allows us to provide non-judgemental acceptance, empathetic listening and unconditional positive regard.

LEARNING OUTCOMES By the end of this training participants will be able to:

Apply the principles of Recognise, Respond, Refer

Demonstrate key crisis communication skills

Confidently & safely ask about suicide

Create a meaningful self-care plan

3.5 hours
$195 per person (including GST)
Available: Face to face & online
Min: 12 Max: 25

To see available training dates for Accidental Counsellor go here.

To see our community education training courses go to our Upcoming Training.

For more information please call the Training & Support team on 1300 003 313 or email [email protected].

Lifeline Tasmania - working to create a resilient and suicide free Tasmania.

Training Terms & Conditions

No Charge - to reschedule. Please contact us and state clearly the date of your current booking and your preferred alternate date and location.

Full Course Refund - if more than 2 weeks notice. (less third party fees and charges)

50% Refund - if less than 2 weeks notice.

No Refund - if less than 1 week notice.

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