top of page

Accidental Counsellor

How to respond to someone in crisis.


​Accidental Counsellor is aimed at those who would like to be able to safely and effectively support friends, family, work colleagues and strangers who are in distress or experiencing a crisis.

​The course will provide you with basic skills and a structure to enable you to provide immediate support and assistance using the Lifeline ‘Recognise, Respond, Refer’ model.

Learning outcomes

By the end of this training participants will be able to:

  • Apply the principles of Recognise, Respond, Refer

  • Demonstrate key crisis communication skills

  • Confidently and safely ask about suicide

  • Create a meaningful self-care plan

Key messages
  • The ‘Accidental Counsellor’ role is a first aid-only role. It is important to be aware of the boundaries in this role – which will depend on whether you are in a work, friendship, family or other context – and not offer long-term support.

  • People in distress want someone to listen to them, they don’t want advice.

  • Remember that the person in distress is the expert in their own life – and they have the ability to find the best way forward.

  • Exploring our self-awareness allows us to provide non-judgemental acceptance, empathetic listening and unconditional positive regard.


3 hours


$195 per person

(including GST)


In person


Minimum: 12

Maximum: 22

Training Terms & Conditions

No charge

to reschedule. Please contact us and state clearly the date of your current booking and your preferred alternate date and location.

Full course refund

if more than 2 weeks notice. (less third party fees and charges).

50% refund

 if less than 2 weeks notice.

No refund

 if less than 1 week notice.

For more information, contact:

Call the Training & Support team

Browse community education training courses

Other workshops


Domestic and Family Violence Response Training is designed to build capacity in frontline workers within universal services for whom family violence is not a core function of their role.


2 days




In person

Managing Mental Health and Wellbeing in the Workplace

Workplaces have a vital role to play in providing supportive environments that promote mental health, wellbeing and resilience in their people. It is specifically designed to empower managers with the knowledge and skills necessary to effectively manage workers presenting with issues pertaining to mental health and/or mental illness.


3 hours 


Tailored to request


In person

bottom of page