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Accidental Counsellor

How to respond to someone in crisis.

Overview

​Accidental Counsellor is aimed at those who would like to be able to safely and effectively support friends, family, work colleagues and strangers who are in distress or experiencing a crisis.

​The course will provide you with basic skills and a structure to enable you to provide immediate support and assistance using the Lifeline ‘Recognise, Respond, Refer’ model.

Learning outcomes

By the end of this training participants will be able to:
 

  • Apply the principles of Recognise, Respond, Refer

  • Demonstrate key crisis communication skills

  • Confidently and safely ask about suicide

  • Create a meaningful self-care plan

Key messages
  • The ‘Accidental Counsellor’ role is a first aid-only role. It is important to be aware of the boundaries in this role – which will depend on whether you are in a work, friendship, family or other context – and not offer long-term support.
     

  • People in distress want someone to listen to them, they don’t want advice.
     

  • Remember that the person in distress is the expert in their own life – and they have the ability to find the best way forward.
     

  • Exploring our self-awareness allows us to provide non-judgemental acceptance, empathetic listening and unconditional positive regard.

Summary
Duration

3 hours

Cost

$195 per person

(including GST)

Delivery

In person

Pax

Minimum: 12

Maximum: 25

Training Terms & Conditions

No charge

to reschedule. Please contact us and state clearly the date of your current booking and your preferred alternate date and location.

Full course refund

if more than 2 weeks notice. (less third party fees and charges).

50% refund

 if less than 2 weeks notice.

No refund

 if less than 1 week notice.

For more information, contact:

Call the Training & Support team

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